Company Policies

When life happens

Cancellations are free of charge with at least 24 hours’ notice. However, your next cleaning may incur a higher fee due to the additional time needed to get back on track. Cancellations made with less than 24 hours’ notice will incur a $50 late booking cancellation fee, as it is unlikely we can fill the spot on short notice. This fee also applies to lockouts on the day of cleaning.

If our crew must wait beyond a 10-minute grace period, there will be a charge of $1 per minute of wait time. While our cleaning crews cannot always wait, we will accommodate if our schedule permits. If a client decides to cancel the cleaning after a lockout, we will refund the cleaning fee minus the $50 cancellation fee and any applicable wait time charges.

Two or more consecutive cancellations will result in removal from our schedule. We are flexible and can adjust to any frequency that works best for you. Please let us know your preferred schedule. If cancellations result in a different cleaning frequency than originally booked, the new frequency will be reflected in the charges (e.g., if weekly cleanings are canceled every other week, the cleaning will be charged as a biweekly).

Our system automatically holds the cleaning fee the day before the cleaning. It will pend for 1 day. This is to ensure we do not run into any errors with the card on file. The system will fully process the charge the day of the cleaning. If we run into any issues on our end we are happy to make sure adequate charges reflect!

We come with a guarantee!  If you are unhappy with your service let us know within 24 hours.  Dissatisfied task(s) must be a previously agreed upon task. We will come back the next day and fix it for FREE! After 24 hours we no longer offer the guarantee.

ALL first cleanings are cleaned with our heavy duty add on. This is to ensure the cleaning crew has adequate time to do the wonderful job we aim to leave you with!

There is a $50 nonrefundable deposit for all deep and move in/out cleans. This fee goes towards the correlating cleaning booked! Please be sure to have the proper date planned. This ensures our cleaners receive a cancellation fee for clearing their day for a large cleaning.

In the event a deep or move in/out clean needs to be rescheduled another $50 deposit will be charged to reserve the new date. This new $50 deposit will go towards its correlating booking.

Our frequency discount only applies to our repeat customers as an appreciation for their business!

If we feel a client has not accurately described their home an added charge may be in order (if the cleaning is able to be carried out). This includes but is not limited to understating square footage of the home. All homes are cross-referenced with Zillow, Redfin, etc. Please note that garages and areas without HVAC are not counted towards square footage on any of these sites. ​This will most certainly be discussed with the client beforehand! If the client does not agree to the surcharge they will be able to cancel with a late cancellation fee applied.

All about Information Security

Employees are made to sign a contract to verify that there will be no information leak! This contract is binding and punishable by law. NONE of your information will be shared with anyone outside the company.

Keeping everyone well!

We ask that clients be symptom free for 24 hours before allowing us to enter the home. We service many elderly and immune deficient clients in the community. Taking their health and ours into consideration is appreciated!

BY DEFAULT our booking form allows for our workers to take pictures SOLELY for the purpose of marketing for the company. These photos will contain absolutely no personal information about the client (name, address, pictures, etc.). The correlating worker will receive a $10 bonus if we are able to use their picture in one of our advertisements. This incentive not only creates better results for challenging areas, but pays a “tip” to the cleaner at no expense to the client. They are rewarded for their hard work! If you’d like to opt out of the photo marketing incentive for the workers please check the box on our booking form.

A client will not be able to add services to a booking within 48 hours of the start time of the booking. This ensures that the assigned cleaning crew has enough time to be notified of the additional services. This also allows time for the crew to be prepared with the proper equipment for the additional services added to a client’s booking.

Residential Jobs:
A valid credit or debit card is required to book service. Payment is due on the day of service. If payment is not received within 10 calendar days, a 25% late fee will be added to the outstanding balance. If the card on file fails to process, the customer is responsible for updating the payment method within 24 hours of the failed payment.

If the balance remains unpaid after 10 days, we reserve the right to initiate the collections process, which may include filing a police report for theft of services and pursuing a claim in small claims court. If legal action is taken, the customer will be responsible for the original balance, the late fee, and any additional costs awarded by the court, including but not limited to filing fees, court costs, and related expenses.

By using our services, you agree to these terms.

Commercial Jobs:
Payment is due on a net 15 basis, unless otherwise agreed upon in writing. A 10% late fee will be applied if payment is not received within 5 days after the due date. After 30 days of nonpayment (15 days past the net 15 terms), we may file a police report for theft of services and/or place a lien on the serviced property.

If the balance remains unpaid after 30 days, we reserve the right to initiate the collections process, including filing a police report and pursuing a claim in small claims court. If legal action is taken, the customer will be responsible for the original balance, applicable late fees, and any additional costs awarded by the court, including filing fees, court costs, and related expenses.

By using our services, you agree to these terms.

Cleaners will not be required to clean any surfaces and/or homes that are contaminated or infested. This includes but not limited to feces, vomit, maggots, roaches, fleas, bedbugs, etc. Please reach out to an exterminator before hiring our services.

As mentioned above, heavy duty add ons apply to ALL first time basic cleans. The client is able to book a cleaning without this heavy duty add on for 90 days. After 90 days, due to the amount of time the cleaning would take, the heavy duty charge will apply again.

No frequency discount can apply to a home if it has been 30+ days since the last cleaning. The cleaning will be charged as a one time cleaning. If it has been over 90 days the cleaning will be charged as a one-time cleaning with the heavy duty add on.

Excluding Saturday and Sunday cleanings. Cleanings must be consecutively scheduled in a frequency (weekly, biweekly, or monthly). Cannot use if cleanings are more than 30 days apart. Four cleaning contract is required. Cancellations do not count as a cleaning. Credit card must be uploaded to system as per the policy above.