FAQs

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Common Queries

You Asked, We Answered
Do you background check your employees?

Each and every one!  We do this before they ever step foot into your home.  While the cleaning is important…you, your family, and your possessions are #1!

Do you provide cleaning supplies?

We supply EVERYTHING needed to do what needs to be done on our task list.  We are only authorized to use our products at this time.

What are the payment options?

We gladly accept cash, checks, PayPal, Venmo, CashApp, Apple Pay, and any major credit/debit card.  We also take contactless payment on site!

Do you mind if we stay home during the cleaning?

This is YOUR home. We understand there can be some concerns of task quality and security (especially in the beginning of your relationship with this company). We absolutely do not mind if the clients are home.  However, this may bring down the cleaner’s efficiency and the overall quality of the finished job. We strive to leave you with a premium service outcome!

Why do you schedule in 2 hour windows?

Due to the many many variables the cleaner(s) run into on a daily basis we must schedule in windows.  There is no one size fits all for cleaning home times.  Scheduling in windows is a cleaning industry standard.

What type of coverage is included in the price?

GREAT QUESTION! Some may be confused as to why a cleaning company is more than a black market business (aka an individual or a team cleaning who do not pay taxes or have insurance). Short answer…Expenses! We admit…it is HARD to compete with the black market prices. However, we offer the utmost protection! Coverage included in our services consists of but are not limited to:

​* $2,000,000 general liability policy (we could literally burn your house down and rebuild it at no cost to you….not that we would with our highly trained staff!)

​* Worker’s Compensation Insurance (if a maid is working for you without this and they are injured on your property YOU are responsible for their injuries through your home owner’s insurance. Therefore increasing your premium forever). This policy insures you are NOT liable.

​*No Tax Liability – You are not responsible to claim us or any workers on your federal or state taxes, unlike cleaners who do not pay taxes. You are 100% free from tax liability.

​*Appointed Licensure – We are legally allowed and deemed to enter your home.

​*Janitorial Bond Insurance – Should an employee be found dishonest (which should not happen as we background check all workers!) we are bonded to ensure you receive the value of your item through our bond insurance. Better safe than sorry as they say!

​And more! These are just to name the ones of most importance that concern the client.